Questions & Answers

On BumbleBee can read that you want to be "among the best in terms of customer service" How I perceive this as a customer?
1. BumbleBee's Craft Shop want you to be 100% satisfied with your shopping with us! Therefore, we are implementing a quality control of the products you buy just before they are packed so that no defective. This control is recorded thereafter in a logbook. It also documented the date when your order was posted. If you have any problems with the products, please send us an email within 5 days after you received the shipment, we will solve the problem!
2. BumbleBee's Craft Shop have the ambition to ship out all orders within 48 hours after payment is received, provided that the product is in stock. If we can not do this, then we will send you a gift as compensation!
3. You as a customer will always receive an email from BumbleBee when we ship out, so you know that the shipment is on the way.
Where can I find the bargain rates / discounts ??
Bumblebee have constantly low prices, even at regular prices. We have gathered all in a special section for
"Red prices", that always contains a large quantity of products at super prices! You'll find it all here under the link
"Extra prices" in Sale!
If I order a product that has run out, what then?
We do everything we can to keep the shop-date and select / remove products run out. Sorry, we have no ability to backorder goods, but please make a new order when you see that it is loaded again. Should this happen, so send BumbleBee an email where you can choose to substitute with other products or getting a refund.
How do I pay?
You can currently choose one of the following payment alternatives:
- Klarna Checkout for Sweden, Norway and Finland:
After identification and risk assessment, Klarna Checkout presents payment options which can be offered to you. Which payment option you choose, you are Klarna or one of Klarna's business partners those handling the payment transaction while the actual purchase of goods or services is made directly by BumbleBee.
Questions regarding payment is therefore directed to Klarna or any of Klarna partners, and questions about the product or service
set to BumbleBee here ....
Payment options can currently be offered through Klarna Checkout
- Paypal Express Checkout, all countries
An easy and safe payment option for all customers!
What are the shipping costs?
Shipping charges are automatically handled for all countries, and you see directly in the shopping cart the actual cost.
Sweden:
BumbleBee applies Unit Shipping cost, currently 44 SEK on the full range!
Free shipping on orders over 399 SEK (Excl shipping), unless otherwise stated in the products or through special offers.
(Applies only to delivery address in Sweden) You can read more in detail on the
"Shipping & Returns".
Internationally:
We ship internationally via
PostNord or
DHL and apply their tariff rates. Depending on the exchange rate between the SEK and your country's currency, the shipping cost varies from one order to another.
BumbleBee has a minimum level of orders?
Yes, your order must contain products for SEK 100
How can I find the easiest products if I want to search the themes in the store, for example, Halloween?
Easy! Click on
"Themes" in the left menu. Then select the theme you want. We will continue to add more!
You can search for products by brand / manufacturer?
Sure! click on
"Brands" in the left menu. Then choose the brand you are interested in.
Some pages take a long time to get up, why?
Overall, we have tried to prioritize the image quality in terms of both size and clarity. we think it is extremely important that you as a customer sees the product as good as possible. Unfortunately, this means that when it gets many pictures / products on one page, it goes a little slower. We have also chosen principle to divide no products on multiple pages (all in one long line), this in order to avoid having to scroll a lot. (There are some exceptions)
Have BumbleBee anything else to use for scraping instead of cards and paper??
Absolutely !! You'll find lots of exciting things
here ...!
Where can I find scrapbooking tips and tricks?